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Refund Policy

Last updated: 7/30/2025

Customer Satisfaction Guarantee

At Al Nawayath, we stand behind the quality of our products. This refund policy outlines the conditions and procedures for returns and refunds to ensure a fair and transparent process for all customers.

Eligible Returns

Items eligible for return must meet the following conditions:

  • Items must be returned within 14 days of delivery
  • Products must be in original condition with tags attached
  • Items must be unworn, unwashed, and undamaged
  • Original packaging and accessories must be included
  • Proof of purchase (receipt or order confirmation) required

Acceptable Reasons for Return:

  • • Defective or damaged products
  • • Wrong item received
  • • Size or fit issues
  • • Product not as described
Non-Returnable Items

The following items cannot be returned:

  • Intimate apparel and undergarments
  • Customized or personalized items
  • Items damaged by misuse or normal wear
  • Products returned after 14-day period
  • Items without original tags or packaging
  • Sale or clearance items (unless defective)
  • Gift cards and vouchers
Return Process
1

Contact Us

Email or call us to initiate the return process

2

Get Authorization

Receive return authorization and shipping instructions

3

Ship Items

Package and ship items back to us

Required Information for Return Request:

  • Order number
  • Item(s) to be returned
  • Reason for return
  • Preferred resolution (refund or exchange)
Refund Processing

Processing Time:

  • • Inspection: 2-3 business days
  • • Refund approval: 1-2 business days
  • • Payment processing: 3-7 business days

Refund Method:

  • • Original payment method
  • • Bank transfer (if applicable)
  • • Store credit (customer choice)

Important Notes:

  • • Original shipping costs are non-refundable
  • • Customer responsible for return shipping costs
  • • Refund amount excludes original shipping charges
Wholesale Returns

Wholesale returns are subject to different terms and conditions:

  • Returns must be authorized within 7 days of delivery
  • Minimum return quantity may apply
  • Restocking fee may be charged (10-15%)
  • Defective items are exempt from restocking fees
  • Custom orders are generally non-returnable
Exchanges

We offer exchanges for size, color, or style within the same product line:

  • Same return conditions apply
  • Price difference must be paid if applicable
  • Exchange processing time: 5-7 business days
  • Free exchange shipping for defective items
Contact Return Support

For return requests or questions about our refund policy:

Email: info@alnawayath.com

Phone/WhatsApp: +966 547410411

Working Hours: Saturday – Thursday | 9:00 AM to 1:00 PM / 4:00 PM to 8:00 PM

Return Address: Ahmed Bin Ibrahim Abdul Latif Building, 1st Floor, Flat No: 3, Saudi Arabia